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Return Policy
Return Policy
Return policy
Returns
Our returns policy covers 30 days. If 30 days have passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Non-returnable items
- Cables in standalone or/and bundle package
- Downloaded software products
Full refund
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Partial refund
There are certain circumstances where only partial refunds are granted:
- If an item not in its original condition is damaged or missing parts for reasons not due to our error
- If an item is returned more than 30 days after delivery
Refunds
We will inform you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Clearance items
Unfortunately, only regular-priced items may be refunded. Clearance items are not available for refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for an identical replacement, send an email to [email protected], and once confirmed, we will send you an address to accept the return items.
Shipping
You are responsible for covering shipping costs when returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from any refund if you use Pay on Delivery.
Depending on where you live, the time taken to exchange your product may vary.